Cancellation Policy

At House of Custom, we strive to provide exceptional products and services tailored to your unique requirements. As part of our commitment to delivering the highest quality, our manufacturing process begins upon receipt of advance payment for your order. Please carefully review our cancellation policy outlined below.

No Refunds for Initiated Orders

Once an order has been initiated and the manufacturing process has commenced, we regret to inform you that refunds or cancellations cannot be granted. This is because the raw materials and fabrics are specifically procured and manufactured exclusively for your order. The unique nature of these materials makes it impossible for us to refund or cancel the order.

Utilization of Unclaimed Orders

In the event that you place an order but fail to claim it within the specified timeframe, we reserve the right to utilize the products for another customer. As we have already invested efforts and costs in the production of the fabrics, it becomes necessary for us to retrieve these costs by making the products available to other customers.

Potential Similarities in Designs

As humans draw inspiration from the world around us, it is possible that your designs may bear similarities to those created by other individuals. However, we assure you that each design we produce is unique and made exclusively for you. Variations in colors and patterns may create an illusion of similarities, but rest assured, your design is one-of-a-kind.

Variations in Product Orders

Please note that the final product may exhibit variations from the provided samples. These variations can be attributed to several factors, including different manufacturing days, varying weather conditions, the use of different lots of yarn, and other variables inherent in the production process. We trust that as a fashion brand or label, you understand and accept these inherent variations and technicalities.

Manufacturing Defects

While we strive to maintain a low defect rate in our manufacturing process, it is essential to acknowledge that a small percentage (approximately 10-12%) of manufacturing defects may occur. These defects can arise due to various factors and may vary from order to order. We appreciate your understanding and cooperation in accepting these possibilities.

Understanding and Acceptance

By placing an order with House of Custom, we assume that you are aware of and accept the aforementioned terms and conditions. We appreciate your understanding of the complexities involved in the textile and fashion industry and your cooperation in accommodating any variations or technicalities that may arise during the production process.

Please feel free to contact us if you have any questions or require further clarification regarding our cancellation policy.

Payment Policy

We understand the importance of transparency and clear communication when it comes to our business operations. In addition to the previously mentioned cancellation policy, we would like to provide you with further details regarding payment terms, delivery timelines, and certain factors that may affect the final outcome of your order. Please review the following information carefully.

100% Payment Completion before Dispatch

To ensure a smooth process and timely delivery of your order, it is mandatory to complete 100% of the payment before dispatch. Failure to do so may result in a delay in the delivery of your order. We kindly request your cooperation in making timely payments to avoid any inconvenience.

No Guarantee on Timelines, Colors, Fastening, Dullness, and Fabric Strength

Once we deliver your order, we have limited control over how the products are handled, including drying cycles, wash cycles, and storage conditions. Therefore, we cannot guarantee specific timelines, exact color matching, fastening durability, fabric dullness, or strength after delivery. However, we assure you that we always strive to manufacture the highest-quality products possible.

Variations in Final Invoice Amount

For ongoing orders with longer manufacturing timelines (ranging from 3 weeks to 3 months), there may be variations in the final invoice amount. This is due to potential fluctuations in the prices of materials used during the manufacturing process. We will inform you of any changes to the final amount and seek your confirmation before proceeding.

Late Payment Charges and Delivery Refusal

Timely payment is crucial for the smooth operation of our business. In the event of late payments, we reserve the right to either refuse delivery or charge a 25% interest fee on the outstanding amount. Late payments can significantly impact our operations, and we appreciate your understanding and cooperation in meeting the agreed-upon payment terms.

While we take utmost care in manufacturing and delivering your orders, please be aware that certain factors beyond our control can affect the final outcome of the products. We appreciate your understanding and acknowledgment of these possibilities.

Should you have any further questions or require additional information, please do not hesitate to contact us. We value your partnership and aim to provide you with the best possible products and services.

Amendment Clause:

At House of Custom, we strive to continuously improve our policies and adapt to the evolving needs of our business and customers. Therefore, we reserve the right to update or modify our cancellation and payment policies without prior notice. By engaging in a business transaction with House of Custom, you acknowledge and agree to abide by the most recent version of our policies at all times.

We understand the importance of transparency and will make reasonable efforts to communicate any significant changes to our policies. However, it is ultimately your responsibility to review and comply with the updated policies published on our website or communicated directly to you.

We value your trust and partnership, and we assure you that any changes to our policies will be made with the intention of enhancing our services and maintaining fairness for all parties involved.

If you have any questions or concerns regarding our policies, we encourage you to reach out to our customer support team. We are here to assist you and provide clarity on any policy-related matters.

Thank you for your understanding and cooperation.

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