Privacy Policy

Privacy Policy

At House of Custom, we take your privacy and data protection seriously. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, products, and services. We are committed to complying with applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR) for European Union (EU) residents and the California Consumer Privacy Act (CCPA) for California residents.

Information We Collect

1.1 Personal Information: When you visit our website, place an order, or engage with our services, we may collect personal information such as your name, email address, phone number, shipping address, and payment details. We collect this information to process your orders, provide customer support, and improve your overall experience with us.

1.2 Log Data: We automatically collect certain information when you access our website, including your IP address, browser type, operating system, referring URL, and pages visited. This data helps us analyze trends, administer the site, and enhance our services.

1.3 Cookies and Similar Technologies: We use cookies and similar technologies to track your preferences, improve website functionality, and personalize your experience. These technologies may collect information such as your device’s unique identifier, browsing history, and interaction with our website.

How We Use Your Information

2.1 Order Fulfillment: We use your personal information to process and fulfill your orders, including shipping products, contacting you regarding your order status, and providing customer support.

2.2 Communication: We may use your contact information to send you important updates, newsletters, promotional offers, and marketing communications related to our products and services. You have the option to unsubscribe from these communications at any time.

2.3 Personalization: We may use your information to personalize your experience on our website, recommend relevant products, and display targeted advertisements based on your interests and preferences.

2.4 Analytics and Improvements: We analyze data to understand website usage patterns, improve our products and services, and enhance the overall user experience.

Data Sharing and Disclosure

3.1 Third-Party Service Providers: We may engage trusted third-party service providers to perform various functions on our behalf, such as payment processing, shipping, data analytics, and marketing. These providers have access to your personal information only to the extent necessary to fulfill their respective duties and are obligated to handle it in accordance with this Privacy Policy.

3.2 Legal Compliance: We may disclose your personal information when required by law, regulation, or legal process, or to protect our rights, privacy, safety, or property, as well as that of our users and the public.

Data Retention and Security

4.1 Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

4.2 Data Security: We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage method is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

5.1 Access and Correction: You have the right to access and correct your personal information held by us. If you need to update or modify your information, please contact us using the details provided in Section 7.

5.2 Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails or by contacting us directly.

5.3 Do Not Track: Our website does not respond to “Do Not Track” signals. However, you can usually modify your browser settings to decline cookies or alert you when cookies are being sent.

International Data Transfers

6.1 Global Data Transfers: As a global company, we may transfer and process your personal information in countries outside of your residence, including countries that may have different data protection laws than your own. We will take appropriate safeguards to protect your information as required by applicable laws.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

House of Custom Email: [email protected]

We will respond to your inquiries and address any concerns in a timely manner.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.

Please review this Privacy Policy periodically for any updates. Your continued use of our website, products, and services after the posting of any changes indicates your acceptance of those changes.

Effective Date: 02-03-2023

By using our website, products, and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.



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