Refund and Returns Policy

At House of Custom, we prioritize providing exclusive, tailored solutions for each of our valued customers. As the sole manufacturer of your fabrics and designs, we are committed to delivering products that meet your unique specifications and brand identity.

Once production is initiated and completed, we regret to inform you that we cannot offer refunds or exchanges. The textiles produced are exclusively crafted for your brand, rendering them unsuitable for return or exchange.

Prior to the production stage, you were extensively consulted and provided with samples, ensuring your confidence in placing final production orders. Consequently, refunds are not entertained once production reaches its final stage.

Additionally, damages incurred during shipment, minor defects within the range of 6-10%, color fastness, durability, strength, and other parameters discussed during consultation are not eligible for refunds. You were adequately informed and provided with samples at various stages, ensuring full awareness of the final product.

For any further inquiries or support, please contact us via email at [email protected] or through WhatsApp at +91-733-1155-255. While our standard response time is 72 hours, we strive to address your concerns promptly.

Thank you for choosing House of Custom for your bespoke needs.

Sorry, the comment form is closed at this time.